Terms and Conditions of Sale

General terms and conditions for guided tours (individuals and groups)

These general terms and conditions apply to all bookings and purchases of guided tours made on our website, Stockholm à la carte, owned by Isabelle Allard AB, 5594097148 (hereafter referred to as "the company"). By making a reservation or purchase on the website, you (hereafter referred to as "the client") agree to these terms.

1. Reservation and payment

Reservations can be made via our website, email, or phone. To book a guided tour, the client must provide accurate information (first name, last name, postal address, phone number, and number of participants) and make the payment according to the available payment options on the website (bank transfer, secure online payment link) before the due date specified in the confirmation (usually one or two months before the tour date).
The reservation is only confirmed once the payment has been received. Payment is made in Swedish Krona (SEK) or Euros (upon the client's request).
For bank transfers (in SEK and Euros), any currency conversion or other administrative fees are the responsibility of the client.

2. Confirmation

Once the reservation is made, the client will receive a confirmation email containing all the details of the guided tour:

The tour title and duration
The date and time of the tour
The meeting point
The name and phone number of the guide conducting the tour (Note: the name and contact details of the guide may change depending on guide availability)

Please carefully check your confirmation to ensure all information is correct.

3. Cancellation and refund

In case of cancellation by the client, the client must contact the company as soon as possible.
The company's cancellation policy is as follows:

Cancellation more than 45 days before the tour: 100% refund
Cancellation between 45 and 30 days before the tour: 75% refund
Cancellation less than 30 days before the tour: 50% refund
Cancellation less than 14 days before the tour: No refund

In cases of force majeure (health crisis, accident, or serious health issue), these conditions may be adjusted upon presentation of a valid justification: a rescheduled tour will be preferred in the form of a voucher.

In case of cancellation by the company (serious accident or other force majeure events), the company will contact the client as soon as possible by email or phone and offer a rescheduled tour (if possible); otherwise, a full refund will be provided.

4. Modification of tour date and time in case of Force Majeure

The company reserves the right to modify the day and time of the tour if necessary due to: • Extreme weather conditions • Safety reasons • Other factors beyond our control, such as exceptional museum closures or transport/activity cancellations by one of the company's service providers. In such cases, the company will inform the client of any changes as soon as possible.

5. Responsibility

The company is committed to providing a high-quality guided tour service. The client is responsible for following the safety instructions provided by the guide during the tour. The company is not responsible for injuries, losses, or damages that may occur due to the client's negligence or recklessness during the tour.

6. Late arrival and non-attendance at the guided tour

The company is not responsible for delays or missed tours due to circumstances beyond our control, such as weather conditions, natural disasters, strikes, or other force majeure events. The client must inform the company as soon as possible in case of force majeure, and the cancellation will be processed according to the company's cancellation and refund policy.

7. Personal data

During the reservation, the company collects personal information such as the client's name, email address, and payment information. This information is used solely to process the client's reservation, and the company complies with applicable data protection laws.

8. Modifications to the terms and conditions

We reserve the right to modify and update these terms and conditions at any time. All changes will take effect as soon as they are published on the company's website.

9. Disputes

In the event of a dispute related to these terms or your reservation, Swedish law will apply, and the dispute will be settled by the competent Swedish courts.

10. Contact

If you have any questions about our terms and conditions or need assistance with your reservation, please contact us at info@stockholmalacarte.com or +46721980984.

General terms and conditions for packages with additional aervices (Individuals and groups)

1. Reservation and payment

Certain packages include guided tours and additional services such as:

Accommodation booking
Restaurant reservations
Restaurant room reservations
Bicycle or kayak rentals (through one of the company's service providers)
Bus or chauffeur-driven car reservations
Booking a guide, animator, translator-interpreter
Booking a kayak activity, cooking workshop, etc., provided by one of the company's service providers
Audio receiver systems
Pre-purchase of public transport tickets, private boat tickets
Pre-purchase of entrance tickets (museum, attraction, sporting or cultural events, etc.)
Fika at a café-restaurant in the city

All these services are subject to the general terms and conditions of the service providers with whom the company collaborates. These services will require full payment from the client within the following timeframes:

90 days before the scheduled tour date, or at the time of booking if the booking is made less than 90 days before the date, for groups
60 days before the scheduled tour date, or at the time of booking if the booking is made less than 60 days before the date, for individuals.

The reservation is only confirmed once the payment has been received. Payment is made in Swedish Krona (SEK) or Euros (upon the client's request).
For bank transfers (in SEK and Euros), any currency conversion or other administrative fees are the responsibility of the client.

2. Confirmation

Once the reservation is made, the client will receive a confirmation email containing all the details of the reserved package:

The detailed program of the tours and activities
The dates and days of the reserved visits and attractions
The times and meeting points with the guides and animators
Vouchers for activities conducted without a Stockholm à la carte guide
The name and phone number of the guide who will accompany the group (Note: the name and contact details of the guide may change depending on guide availability)

Please carefully check your confirmation to ensure all information is correct.

3. Cancellation and refund

In case of cancellation by the client, the client must contact the company as soon as possible. The company's cancellation policy is as follows (unless specified otherwise at the time of booking confirmation):

Cancellation more than 45 days before the tour: 100% refund
Cancellation between 45 and 30 days before the tour: 75% refund
Cancellation less than 30 days before the tour: 50% refund
Cancellation less than 14 days before the tour: No refund

In cases of force majeure (health crisis, accident, or serious health issue), these conditions may be adjusted upon presentation of a valid justification: a rescheduled package will be preferred in the form of a voucher.

In case of cancellation by the company (serious accident or other force majeure events), the company will contact the client as soon as possible by email or phone and offer a rescheduled package (if possible); otherwise, a full refund will be provided.

4. Modification of activity date and time in case of Force Majeure

The company reserves the right to modify the day and time of the tour if necessary due to:

Extreme weather conditions
Safety reasons
Other factors beyond our control, such as exceptional museum closures or transport/activity cancellations by one of the company's service providers.

In such cases, the company will inform the client of any changes as soon as possible.